Refund and Returns Policy

30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must:

Be in the same condition you received it, unworn or unused
Include all original tags and packaging
Include a receipt or proof of purchase

Items that do not meet these conditions, appear fraudulent, or were not requested in advance may be refused.

2. How to Initiate a Return

To start a return, contact us at support@creatoart.com. If your return is approved:

We will provide a return shipping label
We will provide instructions on how and where to send your package

Important: Items sent back without prior approval will not be accepted. Buyers are responsible for return shipping costs. For international returns, customers are responsible for customs and shipping fees.

3. Damages and Issues

Please inspect your order upon receipt. Contact us immediately if your item is:

Defective
Damaged
The wrong item

We will evaluate the issue and provide a solution.

4. Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

Sale items
Gift cards

5. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is approved, make a separate purchase for the new item.

6. Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved:

Refunds will be issued to the original payment method through Stripe, securely.
Refunds are typically processed within 3–5 business days, but your bank or credit card company may take additional time to post the refund.

7. Contact Us

For any return or refund questions, contact us at:
Email: support@creatoart.com.